Consumer Grievances Handling Mechanism CGHM
Complaint Data 2024
| Description | Count |
| Total Number of Complaints Received During 2024 | 3081 |
| Total Number of Complaints Received Directly at NRSP MFBL | 2902 |
| Total Number of Complaints Received Through SBP | 38 |
| Total Number of Complaints Resolved During 2024 | 3039 |
| Total Number of Complaints Open on 31st Dec 2024 | 42 |
| Average Resolution Time | 3.5 BDs 97% |
