Consumer Grievances Handling Mechanism CGHM
Complaint Data 2025
| Description | Count |
| Total Number of Complaints Received During 2025 | 8481 |
| Total Number of Complaints Received Directly at NRSP MFBL | 8458 |
| Total Number of Complaints Received Through SBP | 4 |
| Total Number of Complaints Resolved During 2025 | 8483 |
| Total Number of Complaints Open on 31st Dec 2025 | 40 |
| Average Resolution Time | 99% |
